Case Study: Innovative Connecting achieves 850% ROI with AppFollow

How Innovative Connecting gets 850% ROI from using AppFollow

Innovative Connecting, a Singapore-based company behind Turbo VPN, needed a faster and more organized way to manage customer reviews as its small support team struggled to keep up with high volumes using console-based tools. The company turned to AppFollow’s ratings and reviews management platform to improve productivity, centralize review handling across multiple apps, and support multiple users with role-based access.

With AppFollow, Innovative Connecting cut average response time by 50%, saved 1,320 hours for its support team, and replied to more than 90,000 reviews in six months. The company also reported an estimated 850% ROI, with app ratings staying between 4.5 and 4.8 stars, showing that AppFollow helped them scale support efficiently while maintaining service quality.

Innovative Connecting

Ashley Yap

Customer Service Manager