Case Study: Audiomack achieves 501% ROI with AppFollow

Audiomack achieves 501% ROI with AppFollow automation

Audiomack, a rapidly growing social music platform, needed to efficiently manage a high volume of user reviews to maintain its app ratings as its popularity increased. Their challenge was to resolve user concerns and convert negative feedback into positive reviews without overburdening their support team. They turned to the vendor AppFollow for a reputation management solution.

AppFollow implemented its automation features, including auto-replies and auto-tags, to help Audiomack's team work at scale. The solution resulted in a 75% automated reply rate and significantly improved reply effects on both app stores. Most notably, AppFollow's automation provided Audiomack with a 501% return on investment in support representatives' time saved within just three months.

Audiomack