Case Study: WPD Management achieves greater efficiency and customization with AppFolio

WPD Management Exceeding Expectations With Robust, Customizable Software

WPD Management, a Chicago-based multifamily property manager, was looking for technology that could help it deliver better service to residents and clients while handling the demands of 4,000+ units. As the company grew, it needed a more efficient way to manage maintenance, automate workflows, and organize data within AppFolio Property Manager.

AppFolio implemented Smart Maintenance and later the AppFolio Property Manager Max plan, giving WPD Management API access, custom fields, and Report Builder. The results were significant: property managers no longer field thousands of maintenance calls each month, and average work order time dropped from 3–4 hours to 1.9 hours per tech. AppFolio also helped WPD organize previously hard-to-store data like meter numbers and streamline reporting for owners and the business.

WPD Management

Mac Hay

Vice President of Facilities