Case Study: Liberty Management, Inc. achieves streamlined operations and scalable growth with AppFolio

Texas Property Management Company Optimizes Efficiency for Growth and Expansion

Liberty Management, Inc., founded in 1982 in San Antonio, manages 800+ single‑family and multifamily units and had been hampered by manual workflows—processing hundreds of paper checks, tracking vacancies and owner paperwork, and handling growing maintenance and communication needs after switching from Tenant Pro. These time‑consuming processes threatened efficiency and future growth.

By adopting AppFolio Property Manager, Liberty automated online payments (now about 96% paid online), centralized dashboard metrics, moved owner statements and receipts to electronic delivery, used text/email to speed tenant communication, and outsourced maintenance intake to AppFolio’s Contact Center. The result: thousands of hours saved, more reliable records and faster responses, and a scalable, cloud‑based platform that supports plans to exceed 1,000 doors and expand into Houston and Dallas.

Liberty Management, Inc.

Kevin Knight

President & Broker