Case Study: Key Property Management achieves unprecedented growth and 98% occupancy with AppFolio

Single Family Residential Property Manager Sees Unprecedented Growth with AppFolio

Key Property Management is a Las Vegas–based single-family residential and HOA manager founded in the early 2000s that now oversees more than 1,000 units with 98% occupancy. After outgrowing their previous system (Yardi Pro), they needed a more scalable, online-first platform to streamline leasing, tenant screening, payments, maintenance workflows and marketing to keep vacancies low and support continued growth.

In 2012 they migrated to AppFolio, leveraging seamless implementation to adopt owner/tenant portals, ACH and online rent (65% of residents pay online), one‑click vacancy posting, on‑the‑spot maintenance and integrated screening, supported by responsive customer success. The result: vacancy rates under 2%, greater operational efficiency that reduced required headcount growth, faster leasing and the ability to centralize operations and expand into new Nevada markets.

Key Property Management

Brian Hartsell

Broker and Principal