Case Study: Skyline Property Management achieves faster, personalized service and streamlined operations with AppFolio Property Manager

Providing Rapid and Personalized Service with AppFolio

Skyline Property Management, a family-owned firm based in Golden, CO founded in 1969, manages over 2,300 multifamily and commercial units across Colorado. Before switching from RealPage to AppFolio Property Manager PLUS (partnering since 2013), manual processes—like rent collection and maintenance coordination—were consuming staff time, slowing response times, and making consistent customer service difficult.

By adopting AppFolio Property Manager PLUS, Skyline automated online rent payments, maintenance requests, and tenant communications, driving measurable adoption and efficiency: 69% of payments are online, 200,000+ texts have been sent through the platform, and 60,000+ maintenance requests handled. The automation improved response speed and transparency for residents, freed staff to focus on customer experience, and supported business growth.

Skyline Property Management

Jennifer Fischer

Director of Operations