Case Study: Urban Village, Inc achieves 98% occupancy, 96% online rent payments and major accounting time savings with AppFolio

Providing Excellent Customer Service With Mobile Tools and Online Payments

Urban Village, Inc., 1010 on the Lake, and Reimer Properties LLC manage a combined multifamily portfolio of just under 900 units in Omaha, Nebraska. Using Rent Manager previously, the teams faced time-consuming, paper-based workflows—handwritten maintenance requests, stacks of checks for rent, and accounting tasks that took 1–3 days—limiting mobility and efficiency.

By adopting AppFolio Property Manager, the portfolios automated rent collection (96% of tenants pay online), mobile maintenance and inspections, and leasing in the field, enabling faster communication and complete digital records. The result: streamlined operations, the ability to scale without adding staff, and sustained high occupancy (about 98–99%) alongside significant accounting time savings (roughly 1–3 days).

Urban Village, Inc

Pam Steele

Resident Relations Manager