Case Study: Drexel Properties LLC achieves happier residents, streamlined operations and 20 hrs/month time savings with AppFolio

Property Managers (and Their Residents) are Happier Than Ever With Appfolio

Drexel Properties LLC, a Chicago-based multifamily manager with 300 units, struggled with paper-based workflows, inconsistent maintenance follow-through and the complexities of a strict local landlord-tenant ordinance while using Tenant Pro 7. Their challenge was to improve customer service, streamline leasing and payments, and boost resident satisfaction and retention without proportionally increasing staff.

By adopting AppFolio as the center of daily operations—moving to online-only applications, digital leases that handle local legal requirements, online rent payment and web-based work orders—Drexel eliminated paper bottlenecks and improved accountability. The results: 74% of tenants pay online, about 15–20 hours saved per month across four people, higher resident retention and satisfaction, faster turn times, increased revenue potential (including top-market rents and new fee opportunities), and the ability to scale and add properties with a leaner team.

Drexel Properties LLC

Jeff Weinberg

Founder and President