Case Study: At Home Real Estate Services achieves streamlined operations and faster tenant communication with AppFolio Property Manager

Missouri Property Manager Provides Efficient and Streamlined Services to Customers

At Home Real Estate Services of Springfield, MO, established in 2007, manages more than 1,270 single-family and multifamily units and was looking for technology to support growth and improve day-to-day operations. Using Tenant Pro and paper-based maintenance systems, the team faced manual, time-consuming workflows and poor tenant communication that limited efficiency and scalability.

After switching to AppFolio Property Manager in 2009, At Home adopted Financial Diagnostics and reporting, AppFolio’s Maintenance Tech tools, and built-in text messaging. The result: streamlined operations, dramatically reduced paperwork, faster tenant responses (18,000+ texts sent), clearer owner reporting, and the operational capacity to grow and better serve customers.

At Home Real Estate Services

Michelle Gipson

Co-Owner/CFO