Case Study: Coldwell Banker Danforth & Associates achieves streamlined mixed-portfolio management and time- and cost-savings with AppFolio

Managing a Mixed Portfolio With an All-in-one Solution

Coldwell Banker Danforth & Associates, founded in 1993, manages a mixed portfolio of 750+ units including single‑family, multifamily, community associations and commercial properties. Before switching from Yardi and Genesis, the firm faced chaotic, manual processes—no reliable backups, time‑consuming software updates, fragmented communications and improvised HOA workflows—that drove up costs and created operational bottlenecks.

After moving to AppFolio in 2009, the company consolidated operations on a cloud‑based, all‑in‑one platform with tenant portals, in‑app texting/email, community association tools and diagnostic reporting. The change automated manual tasks, cut storage and admin costs, increased online rent collection (now 65%), improved visibility and customer service, and gave the team secure, remote access and more time to focus on clients.

Coldwell Banker Danforth & Associates

Byron Hiller

Managing Broker