Case Study: Vista Property Management saves 45+ hours/month on accounting & reporting and streamlines community association workflows with AppFolio

Leveraging AppFolio to Streamline Community Association Workflows

Vista Property Management, founded in 1992 and based in Olympia, WA, manages 450+ rental units and 40+ community associations totaling 2,700+ doors across the Pacific Northwest. After migrating from TOPS and wrestling with slow, error-prone reporting, manual bank reconciliations, paper check processing, and time-consuming late‑fee collection, the firm needed a more efficient back‑office solution to scale without adding overhead.

By adopting AppFolio Property Manager in 2017, Vista automated recurring journal entries, synced online banking for fast reconciliations, enabled online payments and automated delinquency billing, and gave managers mobile access with field-ready violation tracking. The result: smoother reporting, happier boards and homeowners, the ability to finish monthly financials in the first week, and over 45 hours saved per month on accounting and reporting—allowing portfolio growth with no added staff.

Vista Property Management

Shinobu Young

Community Association Accountant