Case Study: Jackson Group Property Management achieves portfolio growth without adding staff with AppFolio

Jackson Group Property Management - Customer Case Study

Jackson Group Property Management, led by owner Ray Scarabosio and serving San Francisco and the Peninsula, needed a modern, web-based system to centralize information, speed staff training, and make routine tasks more efficient. The firm sought an integrated, easy-to-use solution that would let employees work from anywhere while ensuring consistent service across the team.

They implemented AppFolio Property Manager to centralize notes, streamline work orders and communications, automate Craigslist postings, and deliver owner statements and reports. As a result, Craigslist posting time fell from about 1 hour for 10 vacancies to 10 minutes, the company grew its portfolio (including a new 100-unit client) without adding staff, and owner/tenant communications and overall efficiency significantly improved.

Jackson Group Property Management

Ray Scarabosio

Owner