Case Study: Rainier Properties achieves greater efficiency and peace of mind with AppFolio

How Rainier Properties streamlined their systems for greater ROI

Rainier Properties, a boutique multifamily property management and real estate investment firm in Austin, Texas, needed a better way to manage more than 2,000 units after its previous system, RealPage, felt fragmented, slow, and costly. The team struggled with too many clicks to find data, unreliable invoice handling, weak resident communication, and poor support, which made day-to-day operations inefficient.

AppFolio Property Manager gave Rainier Properties a single, centralized platform that improved search, accounting, leasing, maintenance, and resident communication. With AppFolio, the company achieved 98% resident portal adoption, 92% online payment adoption, and saved 4 hours per week entering bills; maintenance workflows also saved 2 to 5 hours weekly, and the overall transition was described as seamless.

Rainier Properties

Anne Peterson

Asset Manager of Operations