Case Study: ONE Family Property Services achieves rapid growth and exceptional customer service with AppFolio

How ONE Family Property Services consistently creates exceptional experiences

ONE Family Property Services, a Destin, Florida property management company, grew quickly from launch to 235 single-family rentals across five counties while trying to maintain exceptional service for owners and residents. To support that growth, the team relied on AppFolio Property Manager to handle marketing, maintenance, and day-to-day operations with a small staff.

AppFolio helped ONE Family Property Services streamline workflows with integrated website and listing tools, online portals, and automated maintenance and billing processes. The results included a 75% reduction in outstanding work orders, a 90% owner conversion rate, and unit growth from 50 to 235 properties, while also improving customer satisfaction and reducing staff burden.

ONE Family Property Services

Jacqui Luberto

Owner