Case Study: Berkshire Hathaway HomeServices Parks & Weisberg boosts efficiency and customer experience with AppFolio

How one company boosted efficiency & created a better customer experience using a single solution

Berkshire Hathaway HomeServices Parks & Weisberg, Realtors, a family-owned property management company in Kentucky and Indiana, needed a more robust, integrated way to manage its growing mix of community associations, multifamily, single-family, and commercial properties. Using AppFolio Property Manager, the team was challenged by multiple disconnected systems, limited functionality, inefficient workflows, and cumbersome payment and inspection processes.

AppFolio unified their operations in one platform, bringing records, communication, online payments, resident portals, and inspections into a single system. The results included 75% of payments moving online, at least 3 hours saved per day on payment processing, and inspections taking 50% less time, while also helping Berkshire Hathaway HomeServices Parks & Weisberg expand its portfolio and improve the customer experience.

Berkshire Hathaway HomeServices Parks & Weisberg

Jessica Parks

Assistant Director of Property Management