Case Study: JW Property Services achieves less manual work and faster growth with AppFolio

How JW Property Services uses AppFolio to make work less manual and more meaningful

JW Property Services, a family-owned property management company in New Orleans, manages 330+ multifamily and single-family units. As the business grew, Josh Wilson and his team moved from Excel and QuickBooks to AppFolio because their manual processes for rent collection, accounting, and communication were becoming too time-consuming and error-prone.

With AppFolio, JW Property Services automated accounts receivable, accounts payable, maintenance requests, and resident communications, while also using online portals and SMS tools to streamline service. AppFolio helped reduce manual work by 75%, cut accounts payable time by 50%, and reduce communication time by 60%, enabling the company to grow without increasing headcount.

JW Property Services

Josh Wilson

Founder & COO