Case Study: Elevation Real Estate and Management achieves faster, more efficient maintenance with AppFolio

How Elevation builds successful relationships through efficient maintenance

Elevation Real Estate and Management, a Springdale, AR property manager with an 850+ unit mixed portfolio, needed a more robust way to handle maintenance across multiple property types and locations. As a small team serving residents throughout Northwest Arkansas, they wanted a solution that could respond quickly, reduce after-hours interruptions, and help them manage work orders more efficiently. They turned to AppFolio Smart Maintenance within AppFolio Property Manager.

AppFolio implemented Smart Maintenance to automate resident triage and troubleshooting through text, phone, and portal requests, instantly create work orders, and route issues to the right team member. The result was less on-site troubleshooting for technicians, fewer after-hour calls, and about 60 hours saved per month, or roughly two hours per day. With AppFolio, Elevation Real Estate and Management also gained more time for preventive maintenance and other high-value work, supporting both service quality and future growth.

Elevation Real Estate and Management

Mike Fazio

Regional Manager