Case Study: Hanes Property Management achieves 50% rent-week workload reduction and fewer late rent notices with AppFolio

Hanes Property Management Cuts Rent Week Workload by 50% With Appfolio Online Payments

Hanes Properties, a family-owned manager of over 500 units across Ventura, Los Angeles and Riverside counties since 1969, struggled with a chaotic rent week across six locations. Using legacy systems, rent collection was manual and siloed, creating poor transparency, extra hours of administrative work and frequent late-rent notices (about 7–12 per month).

After switching to AppFolio and rolling out AppFolio Online Payments, Hanes centralized all properties, achieved 50% online payment adoption within six months (boosted by an incentive program), and cut rent-week workload by about 50%. Late notices dropped from roughly 10 to 2 per month, staff saved hours of manual work, the company grew by 150 units (a 27% increase) without adding corporate staff, and resident satisfaction and credit outcomes improved.

Hanes Property Management

Bryan Hanes

Operations Manager