Case Study: Concept Property Management, Inc. achieves streamlined operations and peace of mind with AppFolio

Growing the Business With Security and Peace of Mind

Concept Property Management, Inc., founded in 1997 in Salt Lake City, manages more than 1,500 multifamily units and had been running operations on spreadsheets. The company needed real-time visibility into vacancy and leasing performance, faster lease conversions, more efficient rent collection, and a way to scale maintenance and operations without hiring a lot of extra staff.

Implementing AppFolio Property Manager gave them web-based, real-time reporting, online leasing, and an 89% online payment rate, plus a Maintenance Contact Center and mobile tech view for field teams. The outcome: quicker leasing, automated rent processing, improved resident satisfaction and online reviews, reduced administrative work and hiring needs through cross-training, and greater operational security and competitiveness.

Concept Property Management, Inc.

Carina Lyons

Vice President