Case Study: Dawson Property Management achieves 22% growth with AppFolio

Dawson Property Management Grows by 22% With Appfolio

Dawson Property Management, a Charlotte, NC firm founded in 2011 that manages about 100 single-family and multifamily units, was hampered by slow, manual processes using its previous software (Buildium). Collecting rent by mail or phone, waiting nearly 20 minutes for background checks, and producing owner accounting and application reports were time-consuming tasks that limited the company’s ability to pursue new business.

After switching to AppFolio in September 2013, the transition and training were quick and staff began saving hours daily. AppFolio’s tenant portal enabled 24/7 online payments and maintenance requests, screening returned results in 15–30 seconds (about 4,000% faster), and accounting/reporting became faster and more accessible—helping Dawson grow its portfolio by 22% and achieve about 80% of renters paying online.

Dawson Property Management

Derek Dawson

President