Case Study: Bennett Management Company achieves 10–12 hrs/week accounts‑receivable time savings and increased efficiency with AppFolio

Appfolio's Custom HOA Technology Saves Property Manager Time and Money

Bennett Management Company, based in Eugene, Oregon, manages a mixed portfolio of community associations (18 associations, 899 doors) plus multifamily and commercial units (1,450+ units). Facing an outdated, non–web-based system with frequent glitches, slow vacancy posting, and time-consuming paper statements and payment processing, Controller Darla Berge led a move away from their legacy software to modernize operations.

Moving to AppFolio’s cloud platform — including online application screening, online HOA dues and ACH, paperless statements, email-to-association features, and mobile violation/photo uploads — streamlined workflows and improved visibility. The firm shaved about 10–12 hours/week off accounts receivable, recovered roughly 25 hours/week across duties (eliminating one part‑time role), reduced checks and delinquencies, increased profit from cheaper screening services, and positioned itself to grow without adding staff.

Bennett Management Company

Darla Berge

Controller