Case Study: Mission Property Group achieves 24/7 maintenance response and reduced stress with AppFolio Contact Center

AppFolio’s 24/7 Property Management Answering Service Takes The Pain Out Of Handling Maintenance Calls

Mission Property Group is a boutique real estate management firm on California’s central coast with over 30 years’ experience. They had outgrown their technology and spent excessive time on routine tasks—especially handling maintenance calls around the clock—which led to slow emergency responses, high peak-hour call volumes, and difficulty focusing on growth.

By implementing AppFolio Property Management Software and its 24/7 Contact Center, professionally trained agents handle incoming maintenance calls, create work orders directly in Mission’s AppFolio account, and notify staff only for emergencies. The service was set up in under a day, reduced costs and employee downtime, improved emergency response (notably resolving a major water main break while leadership was away), and freed the team to concentrate on leasing, sales, and portfolio growth.

Mission Property Group

Mike Waller

President