Case Study: Unity Technologies boosts collaboration and saves 400+ hours quarterly with Appfire HelpDesk+ and Integration+ for Slack

Unity Technologies enhances collaboration and efficiency with HelpDesk+ and Integration+ for Slack

Unity Technologies, a leader in real-time 3D content creation, faced a critical challenge when its existing support tool became incompatible with its Jira Data Center instance after an Atlassian shift. Needing a new solution to maintain seamless collaboration and efficiency, they turned to Appfire for help.

By implementing Appfire's HelpDesk+ and Integration+ for Slack, Unity enabled teams to manage Jira tickets directly within their primary communication platform. This solution eliminated the need to switch between applications, streamlined workflows, and saved an estimated 400 hours per quarter on SOC compliance processes alone. The integration from Appfire significantly boosted developer engagement and resulted in substantial time and cost savings across the organization.

Unity Technologies

Darin Klein

Senior Manager and Atlassian Administrator