Case Study: Keyloop achieves faster bug resolution and 14 SLA support with Appfire apps

Keyloop supports 14 cross-team SLAs with Appfire

Keyloop, a software development company, faced a challenge in efficiently tracking over 14 service-level agreements (SLAs) for bug resolution between its internal teams. Their in-house system and later Jira lacked built-in SLA tracking, leading to inefficient communication, longer resolution times, and a dip in customer satisfaction. They needed a more robust solution from a vendor like Appfire to customize and apply these crucial SLAs.

Appfire provided the solution with its Time to SLA app, which offered complete configuration for tracking multiple SLAs across different Jira projects. This was complemented by the Connector for Salesforce & Jira and JSU Automation Suite apps to further streamline workflows. As a result, Keyloop's engineering and support teams can now solve bug issues more efficiently and quickly than before, significantly improving their operational efficiency and customer satisfaction.

Keyloop