Case Study: TBC Bank streamlines workflow and document approvals with Appfire

How TBC Bank simplified document and workflow approvals with Appfire’s Workflow and Automation solution

TBC Bank, the largest banking group in the Caucasus region, faced challenges in extending the native automation capabilities of Jira to properly route tickets and manage custom fields. They also needed to centralize their document management in Confluence with a robust approval process, moving away from scattered tools like SharePoint. To address these needs, they turned to Appfire's solutions.

Appfire provided Jira Misc Workflow Extensions (JMWE) to create advanced, no-code workflow automations, which ensured tickets were auto-assigned correctly and critical data like resolution dates were captured. For Confluence, Appfire's Comala Document Management delivered an efficient approvals system and improved version control. As a result, Nika Melikidze now manages over 150 Jira workflows with JMWE and over 600 Confluence pages with Comala, saving significant time and centralizing documentation for the entire company, from junior staff to the CEO.

TBC Bank

Nika Melikidze

Software Support Service Expert