Case Study: Keyloop accelerates bug resolution and manages 14 SLAs with Appfire

How Keyloop supports 14 cross-team SLAs using Appfire apps

Keyloop, a global technology provider for the automotive industry, faced challenges in managing over 14 service-level agreements (SLAs) for bug tracking. Their in-house system and later Jira software lacked the ability to customize and track these SLAs, leading to inefficient communication between engineering and support teams and slower resolution times that impacted customer satisfaction.

To solve this, Keyloop implemented Appfire's Time to SLA app for Jira, which provided the necessary customization and transparency for their numerous SLAs. They also used Appfire's Connector for Salesforce & Jira and JSU Automation Suite to integrate with their support desk and extend Jira's functionality. As a result of the Appfire solution, Keyloop's teams now resolve bugs more efficiently and quickly, significantly improving cross-team alignment and performance.

Keyloop

Nina Hyvärinen

Global Head Quality COE