Case Study: Heritage Christian achieves a 93% reduction in ticket response time with Appfire

How Heritage Christian Services saw a 93% reduction in time spent on tickets

Heritage Christian, an individual and family services organization with 3,000 employees, was spending an excessive amount of time managing redundant help desk tickets. To address this challenge, they turned to Appfire for a solution.

Appfire implemented a solution for Heritage Christian, which included the Canned Responses Pro Template for Jira. This resulted in a remarkable 93% decrease in the time spent responding to tickets, saving the organization over five hours per month.

Heritage Christian

Janeese Stevenson

Help Desk Technician