Case Study: Mend enhances patient scheduling and engagement with AppEvolve

Mend improves patient scheduling with AppEvolve and cuts no-shows by 61%

Mend, a telehealth and patient engagement platform, sought to enhance its service by integrating a direct patient-to-provider scheduling system into its customers' websites. The challenge was to develop a highly adaptable and user-friendly system that could seamlessly connect with Mend's existing backend while ensuring a consistent brand experience for its diverse healthcare clinic customers. AppEvolve was selected to address this challenge.

AppEvolve implemented a custom patient scheduling system using Mend's API for backend functionality and a React-based front end hosted on AWS services. The solution led to significant improvements, including increased patient accessibility, the maintenance of Mend's 94% patient satisfaction rate, and a customized brand experience for each healthcare provider. This enhanced operational efficiency by automating scheduling and reducing administrative workload.

Mend