Case Study: Trainline achieves legal spend transparency and eliminates law firm overcharging with Apperio

Trainline - Customer Case Study

Trainline, Europe’s leading train ticketing app, faced rapidly scaling legal demand as it globalised, requiring many external law firms across jurisdictions and greater clarity on fees. To bring data-driven transparency to legal spend and manage rising costs, Trainline adopted Apperio’s legal spend tracking software.

Apperio deployed a firm-wide tracking and benchmarking solution—opened to the whole legal team—that flagged double charges and other discrepancies, benchmarked fees across services and jurisdictions, and improved decision-making about when to use panel firms or build in-house capability. As a measurable impact, Apperio’s insights led Trainline to terminate one consistently overcharging law firm and to require Apperio transparency in new engagement letters, giving the team leverage to control legal costs.

Trainline

Keruschka Shunmugam

Legal Operations Manager