Case Study: Phoenix Group gains real-time visibility and control of legal spend with Apperio

Phoenix Group gains control of legal spend as its legal team grows from 25 to 85 with Apperio

Phoenix Group, the UK's largest long-term savings and retirement business, faced a significant challenge in gaining visibility and control over its legal spend. Following a period of rapid growth, its legal operations team, led by Head of Legal Operations Sarah Gormley, struggled with a manual, matter-by-matter tracking process that provided stale data and made financial accruals and budget management difficult. They needed a comprehensive, real-time view of expenditures across their panel of law firms.

The company implemented Apperio, a platform that provides real-time visibility into work-in-progress and accruals by pulling data directly from law firms' own time recording systems. This automated solution replaced manual spreadsheets and gave Phoenix Group an overall picture of their legal spend in one place. Using Apperio allowed the team to have evidence-backed conversations with firms about costs, manage accruals accurately, and ensure compliance with their centralized spending policy. The result was improved control over legal costs in a fair and equitable way, supporting stronger relationships with their panel firms.

Phoenix Group