Case Study: Financial Services Compensation Scheme achieves real-time legal spend visibility and confident forecasting with Apperio

Financial Services Compensation Scheme - Customer Case Study

The Financial Services Compensation Scheme, a household name in financial protection and part of the UK’s regulatory framework, faced uncertainty over legal spend that undermined forecasting, budgeting and decision-making. Discrepancies between assigned budgets, legal team expectations, ledger monthly spend and invoices — largely caused by opaque Work in Progress — led the finance and legal teams to adopt Apperio’s legal spend tracking software.

Apperio was implemented quickly and is now used weekly by both finance and legal to provide real-time visibility, enabling month-to-month forecasting, accounting for unbilled invoices at year‑end, and confident budget setting. Work in Progress, which had caused 90% of the previous discrepancies, was fully resolved, collaboration improved, and the richer datasets from Apperio now support benchmarking and stronger, data-driven business cases to the board.

Financial Services Compensation Scheme

Stephen Colthrust

Senior Business Partner