Case Study: Ace Hardware achieves scalable BYOD app distribution and reduces on-site support from 13 to 3 with Apperian

Ace Hardware - Customer Case Study

Ace Hardware, a 90-year-old retailer-owned cooperative with more than 4,800 stores, needed a way to deploy its Show Ordering app to thousands of independent retailers’ personal devices at semi-annual conventions. Their homegrown web portal provided no visibility into usage and required heavy onsite support (13 staff), while MDM and public app stores were not viable options for distributing a retailer-only app.

Apperian’s app-level MAM and a private, Ace-branded App Catalog let Ace securely distribute apps to unmanaged devices without device enrollment, while providing analytics and crash reporting. The result: support headcount dropped from 13 to 3, the Show Ordering app was downloaded by ~2,500 users and launched about 30,000 times during the convention, continued to be used afterward, and enabled rollout of additional apps like Ace Ordering.

Ace Hardware

Veronica Hancock

Director IT Shared Services