Case Study: Remote ISP achieves cost savings and faster customer support with Appenate

Appenate has replaced a bespoke app to provide flexibility, a multitude of capabilities, and cost savings as the network installation and hosting company expands

Remote ISP, an internet service provider, needed a more cost-effective way to create and manage forms across devices. Their existing bespoke app was expensive to extend, especially for adding new forms or recalling previously collected information, and they needed access to job details, installation safety checklists, and incident reports from anywhere.

Appenate replaced the custom-built app with a flexible field data collection solution that enabled unlimited form creation, cloud integrations, GPS capture, signatures, and streamlined data entry. With Appenate, Remote ISP was able to create new forms in minutes, save hours on customer response time, and reduce costs significantly, with plans to extend the platform into invoicing as well.

Remote ISP

Michael D

Founding Partner