Case Study: FlamingoAI achieves fully autonomous, day-one virtual assistants with Appen

FlamingoAI works with us to deploy completely autonomous virtual assistants that work from the outset without any human training

FlamingoAI, a machine‑learning company that builds conversational‑commerce virtual assistants for financial and insurance clients, needed to solve the “cold‑start” problem so its bots could be fully autonomous from day one. To accelerate deployments and improve online conversion and customer service, FlamingoAI partnered with Appen to supply the realistic training data required for immediate live performance.

Appen sourced and curated high‑quality, real‑world customer utterances (including native Australian‑English speakers and iterative specification refinement) to pre‑train FlamingoAI’s assistants, enabling day‑one autonomy. The results speak to the impact: at a US Fortune 100 client the assistant was answering over 80% of customer questions after seven weeks and converting life‑insurance quotations at about a 30% rate; Appen’s work was delivered ahead of schedule and under budget, improving customer experience and accelerating sales.

FlamingoAI

Catriona Wallace

CEO