Case Study: Wyndham Hotels & Resorts achieves 75% more mobile bookings and 40% lower reservation costs with AppDynamics

Wyndham Hotels & Resorts Checks Into the Cloud, Enabling a Superior Mobile Experience

Wyndham Hotels & Resorts, the world’s largest hotel franchisor with nearly 9,000 properties, needed to modernize its digital platform to scale across brands, aggregate disparate data from hotels, franchisees and guests, and deliver a seamless mobile experience. The company faced the risk of disrupting reservations and franchise operations during a rapid cloud migration and required end-to-end visibility to ensure performance and availability.

Wyndham partnered with AppDynamics and AWS to monitor transactions, user sessions and data flows across on-premises and cloud environments, enabling real-time diagnostics and proactive alerts. The solution supported migration of 8,000+ hotels without downtime, improved operational performance, boosted mobile bookings by 75%, and lowered reservation transaction costs by 40%, while providing a templatized, globally scalable platform.

Wyndham Hotels & Resorts

Scott Strickland

Chief Information Officer