Case Study: Wipro achieves faster ticket resolution and improved SLA compliance with AppDynamics

Wipro Increases IT Agility, Resolves Tickets Faster with AppDynamics

Wipro, a global IT services firm, relied on its MyWipro intranet and a portfolio of 135+ internal applications that together process millions of transactions daily. As application traffic and complexity grew (applications up 15% in one year) legacy monitoring tools struggled with higher transaction volumes and produced about 40% false-positive incident alerts, leaving Wipro needing deep, end-to-end visibility across a distributed, multicloud environment to maintain performance and employee access.

Wipro deployed AppDynamics—210 agents integrated into its ServiceNXT framework—to provide visual transaction maps, dynamic baselines, real-time business metrics and machine‑learning root‑cause analysis. The result: faster, proactive detection and resolution of issues, fewer false positives, more tickets resolved, and higher SLA compliance for resolution and response times. Baselining automation cut time spent from roughly 18 days a month to 1.5 days, enabling the team to onboard five to six applications per month with far less effort.

Wipro

Kavitha Kadambi

General Manager, Strategic Transformation Programs