Case Study: The University of Texas at San Antonio (UTSA) achieves outage-free registration and 5% enrollment growth with AppDynamics

UTSA becomes beacon of digital access for its student community with AppDynamics

The University of Texas at San Antonio (UTSA), a Tier One Hispanic‑Serving research university with over 34,000 students, faced a critical challenge when COVID‑19 exposed a digital divide and forced a rapid shift to remote services. With a complex, cloud‑connected Student Information System (Ellucian Banner) and limited visibility across dozens of integrated processes, IT needed to prevent outages during peak moments like registration and move from outage management to proactive, student‑centered delivery.

AppDynamics provided end‑to‑end application performance management and business observability across UTSA’s SIS, ERP and related systems, enabling teams to find and fix code and performance issues before they impacted students. The university achieved zero latency and 100% uptime during registration, cut error rates to 0.01%, reduced troubleshooting from three weeks to one day, increased enrollment by 5%, and shortened DevOps release cycles from two years to 4.5 months—delivering a more reliable, accessible experience for students.

UTSA

Kendra Ketchum

Vice President for Information Management and Technology