Case Study: Telenor achieves improved sales performance and proactive issue resolution with AppDynamics Business iQ and real‑time alerts

Telenor Improves Sales Performance and Outcomes with Business iQ and Real-Time Alerts

Telenor, a major Norwegian telecommunications company, needed better visibility into the end‑user experience after a platform and website upgrade left sales agents and customers reporting slow performance of its One Screen application. The company sought a way to proactively detect and diagnose poor application performance that was hurting point‑of‑sale workflows and online sales before customers abandoned purchases.

Telenor deployed AppDynamics APM, End User Monitoring and Business iQ to track every transaction, provide real‑time alerts and dynamic baselines, and tie performance to business outcomes. The solution powered QA to catch issues before production, revealed per‑shop problems (like Wi‑Fi or connectivity issues), and enabled rapid fixes that protected sales and customer satisfaction. Adoption has grown internally after migrating AppDynamics to SaaS, delivering ongoing operational visibility and stronger collaboration between Telenor and AppDynamics.

Telenor

Torben Frølund

Senior Manager