Case Study: Streamline Healthcare achieves reduced incidents and automated remediation with AppDynamics

Streamline Healthcare Diagnoses and Treats Application Performance Issues with AppDynamics

Streamline Healthcare Solutions provides web-based EHR software for behavioral healthcare providers and managed care organizations. The company struggled to diagnose and reproduce production issues—server logs and profiling were inefficient, clinicians rarely captured errors, and troubleshooting often involved guesswork or on-site visits that slowed resolution and harmed user experience.

After evaluating APM tools, Streamline deployed AppDynamics for its seamless integration and customizable dashboards. AppDynamics captured slow screen loads and user-context data, enabling developers to pinpoint extra database calls (reducing one flow by 300 ms), replicate hidden errors, and automate alerts and remediation scripts. The result: a 5–10% reduction in replication errors and performance issues, fewer on-site support visits, faster incident resolution, and higher customer satisfaction.

Streamline Healthcare

Wasif Butt

Chief Development Officer