Case Study: Spirit of Tasmania achieves end-to-end application visibility and business performance insight with AppDynamics

Spirit of Tasmania Gets “X-ray Vision” for its Applications—and its Business

Spirit of Tasmania (TT‑Line), the ferry operator running passenger and vehicle services between mainland Australia and Tasmania, struggled to correlate IT performance with business outcomes for its multichannel booking platform. With separate vendors managing the customer portal and backend booking system and only infrastructure monitoring in place, the company lacked end‑to‑end application visibility, leading to delays in identifying root causes and resolving issues that affected users and revenue.

After a demo of AppDynamics (part of Cisco), Spirit of Tasmania deployed the APM platform into production within six weeks; consultants mapped the application flows and built dashboards to show real‑time connectivity, transaction timing and user experience tied to business metrics. The solution exposed transient errors and connectivity gaps, sped up diagnosis and fixes, improved vendor coordination, and enabled surgical optimizations to the booking experience—giving IT and business leaders clear, actionable insights and plans to extend the platform further.

Spirit of Tasmania

Simon Pearce

CIO