Case Study: SecureCo triples transactions per second and cuts MTTR from hours to minutes with AppDynamics

SecureCo Triples Transactions Per Second with Instant Visibility into Its Stack

SecureCo is an Australian compliance-as-a-service provider that handles complex payments for large enterprises and call centers, using tokenization and nearly a dozen downstream payment partners. The company lacked visibility into its payments stack and could not reliably distinguish internal latency from downstream delays, which made it hard to meet SLAs, quantify performance for clients, and drove lengthy, costly P1 investigations.

SecureCo deployed AppDynamics (initial rollout on a .NET stack) and gained instant visibility, then created delta-time metrics, alerts, and per-client dashboards to separate in‑stack delays from downstream issues. The result: mean time to resolution fell from hours to minutes, P1 incidence rate and remediation costs dropped, transactions per second grew three-fold, and teams gained the confidence and data needed for capacity planning, stronger ops–dev collaboration, and improved sales outcomes.

SecureCo

James Keppel

Chief Security Officer