Case Study: Roku achieves faster troubleshooting and full production visibility with AppDynamics

Roku Selects AppDynamics to Monitor Key Production Application

Roku, the company behind a popular streaming device that now delivers 600+ channels to millions of users worldwide, faced a critical visibility problem in production. With only Nagios and log files to rely on, intermittent issues (including an elusive infinite loop that required a 10-day fix using profilers) and variable performance from third‑party content providers left engineers troubleshooting in the dark and spending hours to diagnose issues.

Roku deployed AppDynamics for low‑overhead, fine‑grained performance analytics and an intuitive view of application health. The platform cut troubleshooting time from hours to minutes, enabled accountability for third‑party providers by revealing hundreds of failed API calls during an alleged outage recovery, and let developers monitor real production behavior (including cache and DB interactions). Since deployment, Roku has seen far fewer performance incidents and much more proactive monitoring.

Roku

Nils Pommerien

Manager of Network Engineering