Case Study: Q2 Software achieves faster troubleshooting and customer‑centric end-to-end monitoring with AppDynamics

Q2eBanking Implements Customer-Centric Monitoring with AppDynamics

Q2 (Q2eBanking) is a fintech platform that helps banks and credit unions deliver personalized digital banking and, as usage grew past 250 million customer interactions per month, its highly distributed stack (IIS/C#, Node.js, Docker) became difficult to troubleshoot with a patchwork of logging tools. The lack of end-to-end visibility—especially when problems originated on customers’ networks or with third‑party vendors—made diagnosing performance issues slow and unreliable.

By deploying AppDynamics (about 1,500 agents across 380 applications) Q2 gained end‑user monitoring, container and server visibility, and machine‑learning dynamic baselines. That eliminated noisy alerts (>83% fewer false alerts), cut troubleshooting times by hours or days, reduced daily error rates, sped instrumentation to minutes, and increased confidence and velocity in releases, while enabling customer‑specific dashboards and easier multicloud migration.

Q2 Software

Jacob Ramsey

Q2eBanking