Case Study: PSCU achieves panoramic application visibility and reduced MTTA/MTTR with AppDynamics

PSCU Gets A Panoramic View of Its Application Environment to Deliver the Experience Users Expect

PSCU, the nation’s premier payments Credit Union Service Organization supporting more than 900 credit unions and billions of transactions annually, needed a fast, single-source, user-focused way to monitor thousands of mission-critical transactions across two geo-redundant data centers. Internal teams could spot database or storage issues but spent too much time digging through logs, leaving member-facing problems to be discovered by users and driving mean time to acknowledgment toward four hours.

By deploying AppDynamics, PSCU had instrumentation in place the next day and rolled APM across 32 .NET and Java applications within six months. Minute-by-minute visibility and technology-agnostic licensing let teams pinpoint and reroute traffic around problems, right-size JBoss servers to reduce footprint, cut licensing costs, and sharply reduce MTTA and MTTR—resulting in more stable performance, faster troubleshooting, and a better end-user experience.

PSCU

Earl Diem

IT Operations Manager