Case Study: Pizza Pizza cuts troubleshooting time from days to minutes with AppDynamics

Pizza Pizza Reduces Troubleshooting Time from Days to Minutes with AppDynamics

Pizza Pizza, Ontario’s largest pizza chain with over 600 restaurants and a 400-person call center, relied on phone, web and mobile ordering handled by several high-transaction applications. Frequent biweekly code releases and a lack of visibility into the application layer made it difficult to find performance bottlenecks; troubleshooting across about 50 Tomcat instances often consumed 20–30 man-hours, increased call-center talk times by roughly 10 seconds, and even led to costly outages.

In January 2012 Pizza Pizza deployed AppDynamics, gaining actionable visibility in under a week and quickly optimizing problematic SQL and transaction flows. Mean time to resolution fell from 20–30 hours to 15–30 minutes, average talk time dropped to about 2:15–2:20, and developers now catch issues before they reach production—preventing the kind of outages that had previously cost $100,000–$150,000.

Pizza Pizza

Amar Narain

Director of IT