Case Study: Paychex achieves faster troubleshooting, consolidated monitoring, and improved capacity planning with AppDynamics

Paychex Gets Real-Time Insight to Transform the Way SMBs Do Business

Paychex, a leader in payroll and HR outsourcing that delivers many services via web-based applications, faced poor visibility and an unwieldy monitoring landscape as its development pace accelerated. With releases three times a week (and a goal of multiple daily updates), the company needed deeper code-level insight, faster troubleshooting, and a single, reliable monitoring platform to replace a patchwork of tools that frequently broke during deployments.

After a two-week bakeoff, Paychex adopted AppDynamics, consolidating five tools into one platform that provides end-to-end transaction tracing, JVM and database visibility, and real-time dashboards for developers and ops. The result: faster root-cause identification, better capacity planning and staff prioritization, improved end-user experience, and widespread adoption across development and operations teams—backed by strong vendor support and training.

Paychex

David Wilson

Senior Director of Infrastructure and Architecture