Case Study: Daman (UAE National Health Insurance Company) achieves 50% MTTR reduction with AppDynamics

National Health Insurance Company Daman Delivers Data-Driven Care with AppDynamics

National Health Insurance Company — Daman, the UAE’s leading specialized health insurer serving over three million people, faced growing friction as it rolled out new digital services. Its 140‑member IT team struggled to follow Business Transactions end‑to‑end across a complex stack (Windows, Linux, MS SQL, MySQL, Oracle) and relied on limited in‑house monitoring that alerted but didn’t provide rigorous diagnostics, so many issues were discovered only after user complaints.

Daman implemented AppDynamics’ unified monitoring (SaaS/on‑prem agents, code‑level diagnostics, dynamic baselining) to gain full transaction visibility. The team halved MTTR (from ~8 to ~4 hours), uncovered and fixed a memory leak during proof of concept, achieved months of crash‑free stability, and now detects and resolves very slow transactions and JVM issues faster—capabilities that support its Medical Rules Engine, upcoming DevOps practices, cloud migration, and continued high‑velocity business innovation.

Daman

Luis Perfetti

Director for IT Service Development