Case Study: TiVo achieves root-cause resolution in 10 minutes (down from 6 hours) with AppDynamics

Multimedia Pioneer Channels in on Application Performance with AppDynamics

TiVo, the DVR and home-entertainment pioneer founded in 1997, runs hundreds of proprietary Java applications to deliver downloads, streaming and interactive services. Until recently, performance monitoring was manual and error-prone, forcing engineers into lengthy, late-night troubleshooting sessions and slowing development—root-cause investigations could take up to six hours.

TiVo deployed AppDynamics, a fast, non‑disruptive Java monitoring solution that provides instant, method‑level visibility and real‑time feedback in development and production. Implementation took hours, and root‑cause diagnosis dropped from six hours to about 10 minutes, eliminating emergency fixes, preventing issues before release, boosting developer productivity without adding headcount, and improving service reliability and partner confidence.

TiVo

Richard Rothschild

Senior Director of IT