Case Study: MultiChoice improves digital customer experience with AppDynamics

MultiChoice’s journey to the cloud with AppDynamics

MultiChoice, Africa’s leading media and entertainment provider, needed to reduce the time it took to identify and resolve critical performance issues across its digital services and improve the customer experience. The company worked with AppDynamics, using application performance monitoring across its mobile app, web, infrastructure, end-user, and database environments to gain better visibility into service performance.

AppDynamics helped MultiChoice move from reactive to proactive monitoring by providing real-time dashboards, alerts, and end-to-end transaction visibility. The results were substantial: mobile app crashes fell by over 90% from 33.3% to below 2%, key service performance improved by up to 95% from 25,801ms to 35ms, and a planned six-month cloud migration was completed in just two months.

MultiChoice

Elmarie Van Aswegen

Senior AppDynamics Analytics Specialist