Case Study: Modernizing Medicine's Healthcare IT Suite achieves faster issue detection and reduced MTTR with AppDynamics

Modernizing Medicine uses AppDynamics to continue delivering time savings to physicians

Modernizing Medicine provides EMA, a cloud-based, specialty-specific electronic medical record used by over 1,300 physician practices to streamline patient care and practice management. As the company grew and rolled out frequent software updates, real-world usage exposed unexpected performance bottlenecks; slow page loads were unacceptable to users and tracing issues through logs was time-consuming and inefficient.

By deploying AppDynamics’ production-ready APM and end-user monitoring, Modernizing Medicine gained visibility into performance blind spots and self-learning baselines that pinpointed problems (for example, a load balancer setting) without impacting users. The solution cut mean time to repair to about 10–15 minutes, informed smarter scaling decisions, reduced infrastructure costs, and was expanded to web and mobile monitoring for broader operational intelligence.

Modernizing Medicine's Healthcare IT Suite

Adam Gresh

Director of Software Engineering